Mission Statement

To be a great company that enables the success of of our customers therough the effective use and management of Identity Management technology.

Our operating philosophy is based on honesty, enthussiasm, respect, ownership, excellence and service. These values guide the way we manage business and the way we service our clients.

Our Value

When you choose Inframatix, you get Much More than Just Identity Managements. You benefit from the strong service culture we've developed over our years. Our remote Identity Management services enable you to leverage the collective wisdom and expertise of our IT experts, our formal set of processes, procedures, and best practices, and our proven set of integrated tools and technologies used in our service delivery process.

The value we provide derives from our approach to service delivery, which has evolved for over several years of operation. It is built on a solid foundation that is made out of top-notch individuals and leadership plus the vision, goals and strategies that drive our daily execution. It is supported by four strong mainstays that enable us to deliver you value for a fraction of the cost of full-time internal resources.

The Foundation of Our Value

Top-Notch Individuals

All great businesses start with top-notch talent. The Remote Identity Management Experts Team is made up of a broadly diverse group of top-notch individuals ready to serve you and meet all your Identity Management administration needs. When we hire we consider three key aspects of the individuals we retain. We evaluate their attitudes, their aptitudes, and their approach in a number of both technical and non-technical areas. Our goal is to make sure they've got what it takes to fit in our culture and to add value internally and to our customers. We seek disciplined individuals who love to learn and share what they know. We want people who love serving customers and are proactive in all aspects of what they do.

The mainstay of Our Value

A Proactive Service Culture

Remote Identity Management Experts' value delivery system is architected to accomplish our number one goal: provide remote Identity Management administration service "Like No One Else" in our industry! Our efforts to create and maintain a proactive service culture begin with our rigorous hiring evaluation process. Our recruiting and selection approach is geared to look for candidates with a proactive mindset and a deep passion for customer service on top of their strong technical aptitudes.

Once on board, team members follow our internal processes and procedures designed to enable proactive customer service. Meetings are held regularly to generate new ideas that bring added value to our customer base and ensure that we adhere to best customer service practices.

Recognition programs and incentives are in place to reinforce the organization's commitment to proactive customer service. Any above and beyond efforts get recognized with cash bonuses paid on the next pay period after the recognition event.

Team Knowledge and Teamwork

Team knowledge is the top competitive advantage we have! While we make a big effort to retain top-notch individuals, we make an even bigger effort to ensure we develop and harness team knowledge and teamwork. Our collective knowledge and experience spans hundreds of years. It is founded on our teams' exposure to a wide-range of hardware and software platforms, and communication and security schemes throughout their careers.

When you retain our service, you are not buying the services of a single Identity Management expert. Instead, you are able to leverage the collective knowledge of our entire team. This approach allows you to take advantage of our collective knowledge and experience for a fraction of the cost of traditional in-house consultants or full time employees.

We also leverage this approach to power our unique Proactive Monitoring Process. This process is foundational to our ability to prevent IDM problems. This helps us reduce the amount of time spent on troubleshooting and problem solving. We leverage the team's expertise to provide faster and better resolution to IDM performance issues and outages.

We have instituted knowledge management processes, procedures and systems designed to gather, retain and disseminate knowledge. We conduct regular internal team sharing sessions to exchange best practices, new knowledge, and lessons learned. Our goal is to align individuals' passions and talents with customer needs.

When someone has both passion and talent for a particular aspect of our service offering, they become a Subject Matter Expert (SME). SMEs are typically chosen to lead projects and take on specific tasks within their Centers of Excellence or Expertise. This approach ensures that the customer gets the most experienced person available to perform complex tasks or solve big problems.

Processes, Procedures and Best Practices

Another key to our value is the set of processes, procedures and best practices we have developed over time that make up our service delivery system. At the highest level, we manage our business as distinct processes: Leadership, Marketing, Sales, Service and Support. Each process has its own set of goals and strategies, and we continuously monitor, manage, and improve each of them as well as the sub processes within each process. We also look to ensure they are all aligned with the company's vision, goals and strategies.

We have built an extensive library of documented processes and procedures for all challenging daily administrative activities. In addition, our team members work with each customer to document customer-specific processes and procedures for complex activities. Documenting complex administrative processes such as production to decision support, IDM refreshes and application upgrade activities will allow future iterations of these activities to be executed more quickly and with less errors.

A robust detailed documentation library creates an environment that is less complex, less error-prone, reduces the amount of time Identity Managements spend learning new IDM  environments, and reduces the overall time spent on day-to-day support activities. Identity Managements are able to spend more time administering the environment than finding the objects they are trying to support.

Our Continuous Process Improvement System ranks the most challenging or complex processes that Remote Identity Management Experts' personnel perform on a regular basis. Each business process is analyzed and "systemized" by a core team of technicians. Procedural documentation is created to streamline and improve the quality of the process under review. Checklists, sign-off and best practice documents are created. Once the systemization is complete, the business process is assigned to a process owner who then becomes solely responsible for its Continuous Process Improvement.

Time is dedicated weekly to discuss support procedures and processes. All support Identity Managements participate in these discussions ensuring that a continuous stream of measurement data flows in which is immediately used to further improve the existing processes. Everyone is challenged to constantly seek, document and share best practices. We are not ashamed to admit that there is a better way and shamelessly adopt best practices regardless of their source as long as we test them to ensure they are indeed effective and safe. Our egos go out the door when it comes to a better way of doing something. We learn from everything, everyone, and everywhere. The key mindset that permeates our culture is that "there (almost always) has to be a better way".

Our Support Infrastructure: Support Systems and Resources

The last of the Four Pillars involves the people and systems that enable our service delivery team to operate efficiently and effectively. We have internal and external resources dedicated to support our remote IDM administration service delivery team. That includes our information technology and communications infrastructure, software tools and capabilities, and the human resources and financial systems necessary to execute our service mission.

Our technology infrastructure includes PDAs and laptops loaded with the tools sets appropriate for each service delivery team member. It also includes all the secure network hardware and software and redundant offsite disaster recovery capability to ensure our commitment to AlwaysOn operations.

In addition to the basic and expected technology infrastructure, we are in the process of developing an exclusive virtual environment capability to enable our team to quickly connect to customers' environments.

Being able to quickly and efficiently connect to a customer's IDM environments is a critical success factor when it comes to delivering remote support services. The types of connections that customers deploy are seemingly endless. Each customer has unique connectivity and security requirements that must be met in order to access their systems. Whether it is to solve a problem or execute a Identity Management task, remote service providers must be able to connect quickly and effortlessly. To solve this challenge, Remote Identity Management Experts has developed a unique approach called "1-Click-Connect". With "1-Click-Connect", our team of IDM and monitoring professionals can securely and efficiently connect to the Remote Identity Management Experts' Virtual Desktop Infrastructure.

Lower Identity Management Cost

Our remote Identity Management service can reduce your IDM administration costs by up to 70%. These savings result from eliminating the costs associated with hiring, training, and retaining in-house Identity Managements.

When you hire an internal Identity Management, you pay salary, benefits, and 401K packages. You also pay for vacation, holidays, sick days and training days. When you buy a single Identity Management resource, you only get a single set of IDM knowledge and skill.

Remote Identity Management Experts' service delivery model enables you to leverage the expertise of our entire Identity Management team for a low monthly fee.

Our customers save money by leveraging our advanced monitoring infrastructure, IDM administration expertise, and our robust library of documented best practices. Since the support blueprint is already in place, companies employing Remote Identity Management Experts do not have to spend the additional monies required to create their own.

Higher IDM Applications Availability

In today's global economy, continuous IDM availability is critical to the success and survivability of your business. Faced with shrinking IT budgets and a shortage of skilled Identity Management resources, you are challenged to provide 24x7x365 support for your mission-critical applications.

Implementing high availability options alone will not ensure maximum IDM availability. Optimal availability results from strategic planning, proper implementation of high availability options, and ongoing administration and monitoring efforts that focus on critical availability elements.

Remote Identity Management Experts takes a strategic approach to availability with our 24x7x365 Always On capabilities. Our team of certified Identity Managements provides around-the-clock monitoring and support for your IDM environment.

Our strategic performance management approach starts with the initial IDM Infrastructure assessment Remote Identity Management Experts conducts on your IDM environment at the beginning of our engagement.

The IDM environment assessment is the foundation of our quality improvement efforts. It provides us with valuable data that enables us to ascertain the baseline conditions of the customer's IDM environment. We use this baseline as a starting point from which to achieve our strategic goals of 100% reliability and high performance.

The assessment is accomplished by executing an in-depth, critical analysis of the IDM under review. Remote Identity Management Experts technicians identify issues, categorize them according to importance and create an action plan to correct them. The IDM architecture (file layout, memory structures, system storage objects, IDM engine settings) and application objects are evaluated both individually and how they interact with each other as a group. Monitoring practices of key performance indicators (a must for maintaining optimal performance) are also assessed.

Once we have established an evaluation baseline, we work with the customer to develop a strategy to implement the recommendations contained in the assessment. Steps are then taken to monitor and manage availability using our advanced monitoring architecture. The quality of our monitoring architecture, combined with our systematic approach to monitoring, enables us to proactively manage your IDMs and prevent availability problems before they occur.

When availability problems do occur, Identity Management Experts has developed a set of procedures and templates to ensure that all support administrators follow a standardized tuning process that is designed to collect the right data at the right time. Administrators following the procedure begin by identifying and quantifying the overall negative impact of the performance problem and then perform additional data gathering activities to collect more in-depth data for review. Administrators involved in the tuning process are able to leverage the collective knowledge of the group to reduce the amount of time required to solve the problem. That is what our AlwaysOn™ approach is all about!

All of our IDM professionals work directly out of our San Jose Operations Center. By centralizing our operations, we deliver peace of mind to our customers whose IDMs are supported 24 hours a day, 7 days a week by our team of Identity Management experts.

Better IDM Performance

IDM performance is dependent upon a myriad of factors. Many of which can not be controlled. Creating optimally performing environments requires strategic and careful planning, constant monitoring of key performance indicators and proactive management of critical configuration parameters.

Our strategic performance management approach starts with the initial IDM assessment Identity Management Experts conducts on your IDM environment at the beginning of our engagement.

The IDM environment assessment is the foundation of our quality improvement efforts. It provides us with valuable data that enables us to ascertain the baseline conditions of the customer's IDM environment. We use this baseline as a starting point from which to achieve our strategic goals of 100% reliability and high performance.

The assessment is accomplished by executing an in-depth, critical analysis of the IDM under review. Remote Identity Management Experts technicians identify issues, categorize them according to importance and create an action plan to correct them. The IDM architecture (file layout, memory structures, system storage objects, IDM engine settings) and application objects are evaluated both individually and how they interact with each other as a group. Monitoring practices of key performance indicators (a must for maintaining optimal performance) are also assessed.

Once we have established an evaluation baseline, we work with the customer to develop a strategy to implement the recommendations contained in the assessment. Steps are then taken to monitor, and manage availability using our advanced monitoring architecture. The quality of our monitoring architecture, combined with our systematic approach to monitoring, enables us to proactively manage your IDMs and prevent availability problems before they occur.

When performance problems do occur, Remote Identity Management Experts has developed a set of procedures and templates to ensure that all support administrators follow a standardized tuning process that is designed to collect the right data at the right time. Administrators following the procedure begin by identifying and quantifying the overall negative impact of the performance problem and then perform additional data gathering activities to collect more in-depth data for review. Administrators involved in the tuning process are able to leverage the collective knowledge of the group to reduce the amount of time required to solve the problem.

Parteners

 

Oracle inframatix Gold partner
inframatix novell partner
netiq logo color
Inframatix CA Partner
InfraMatix Chartec partner
InfraMatix Chartec partner

 

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2033 Gateay Pl
San Jose , CA 95035

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